Jobs in food service and office support may be threatened by AI
- AI may reshape the workforce by reducing the demand for some jobs
- Customer service and food service are two areas that face that pressure
- Job re-training may be needed to meet this economic challenge
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(NewsNation) — A new report from a top management consulting firm predicts that artificial intelligence could threaten some jobs.
The McKinsey Center for Government at the McKinsey Global Institute used the report to estimate the impact of generative AI — AI that can use algorithms to produce new content — on the future of the economy.
While the report notes that some fields, like health care, may continue to see strong job growth even in the face of rising automation, it also highlights some industries that will see a decline in jobs by 2030. These include:
- Office support
- Customer service
- Food services
These jobs include everything from office assistants to cashiers, including repetitive tasks and data processing that could more efficiently be handled by automation.
Given various economic changes, the report estimates that almost 12 million workers who work in occupations where demand is falling may need to change fields by 2030.
“With millions of jobs potentially being eliminated by automation…the United States needs broad access to effective training programs as well as job-matching assistance that can help individuals find opportunities,” the report warns.
It calls on employers, nonprofits, industry groups and educational providers to work together on this challenge.
