For closed-captioning concerns, please contact our captioning hotline 312-222-4237 or email

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.

Written closed-captioning complaints should be directed to the following:
Carmen Diaz Finch
Programming Supervisor
333 E. Wacker Drive, Suite 1700
Chicago, Illinois 60601-5213

Before sending a formal written complaint, we recommend you first call our captioning hotline or email. We may be able to resolve your problem quicker without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.