TSA officer making a difference for hearing impaired travelers
HUNTSVILLE, Ala. (WHNT) – TSA Officer Kayla Busick grew up in a deaf household making sign language her first language.
And she uses it to help make the security process easier for hearing-impaired travelers coming through Alabama.
“I really see a lot more people than I thought I was going to. You really don’t see a lot of deaf people out at Walmart, but also you don’t talk to everybody,” said Busick.
In over two years working at Huntsville International Airport, she uses sign language to communicate with hearing-impaired flyers, and one of the biggest days for that is when the space camp rolls around.
“It was a deaf week at space camp, so we had space campers that from Texas School for the Deaf and North Carolina School for the Deaf and Arizona School for the Deaf and kids from all over the country and all of them were deaf,” said Busick.
There are plenty of signs in the TSA line that tell passengers what to do once they reach the security checkpoint.
Still, hearing-impaired flyers may know what to expect and have flown before, but having an officer who can communicate with them makes all the difference.
“When I ask them, are you deaf? They look at me like you sign. Oh my gosh, there’s never anybody that signs. Then they have questions, they were like I’ve always wondered why this, why that, what about this and so I was able to answer them that they just cant ask whoever is standing there,” said Busick.